Client Enquiries
Answer common questions and guide clients to the right action.
SYNCly handling your clients, so you can run your business.
One simple platform for bookings, deposits, reminders and customer follow-ups — with SYNCly working quietly in the background.
What SYNCly can do
Practical support for the everyday work that takes up your time.
Bookings and Calendar
Book, reschedule and cancel appointments while keeping the calendar updated.
Payments and Deposits
Collect required deposits and keep payment activity organised.
Reminders and Follow-ups
Send appointment reminders, follow-ups and review requests automatically.
Interactive demoChoose your demo business
Step 1
Choose your demo business.
Choose a business and see how SYNCly brings the customer journey and day-to-day management together in one clear experience.
✓ One connected customer journey
✓ Clear owner control
✓ Real-time business visibility
Step 2
Choose an experience.
See how clients, bookings, payments and daily activity stay connected in one calm, organised workspace.
SYNCly customer demo
Customer experience
Overview
Dashboard
Built for businesses that never stop.
Running a business means balancing customers, appointments and everyday admin. SYNCly helps take care of repetitive work so you have more time to plan, improve and grow.
Support where your business needs it most.
Keep customer conversations moving, stay on top of bookings and reduce the routine work taking up your day.
Choose the support your business needs.
Begin with the package that fits your business today. You can move to a larger setup as your customer activity grows.
Starter
£59
/ month
1 month free
- 1 staff account
- Customer enquiry handling
- Calendar and availability management
- Booking and appointment handling
- Customer follow-ups and updates
- Deposit and payment support
- Review request support
- Personalised business review page
- Basic activity and revenue summary
Growth
Most popular
£119
/ month
1 month free
- Everything in Starter, plus
- Up to 5 staff accounts
- Individual staff calendars and availability
- Advanced booking and payment settings
- Customer review management and responses
- Approved offers, add-ons and service bundles
- Flexible automation controls
- Detailed activity and revenue insights
- Priority support
Pro
£229
/ month
1 month free
- Everything in Growth, plus
- Up to 15 staff accounts
- More than 15 accounts available by request
- Custom booking and business workflows
- Advanced automation and approval rules
- Detailed performance and growth insights
- Greater SYNCly personalisation
- Regular account reviews
- Priority onboarding and account support
Package details
How it helps
Monthly usage
Setup and launch
Billing
Initial setup
All prices shown are the total amount payable. Conversation allowances and additional usage options are explained inside each package’s details.
Selected
Growth · £119/month
Create your personalised account
Start with the business basics.
We only need enough information to create the main manager account. Services, staff, hours and operating rules are added securely inside the SYNCly app later.
Payment step simulated
We’re creating your SYNCly account.
The setup payment has been simulated. The main manager account is now being prepared. Detailed business settings and staff accounts will be added inside the SYNCly app before activation.
Business basics receivedThe business and package information has been saved.
Main manager account being createdThe authorised manager will be the first person able to access the app.
Complete setup inside the appAdd services, hours, booking rules, payments, reminders and business details.
Add staff when neededGrowth and Pro managers can enter staff details to create additional accounts later.
Review and activateCheck the settings and complete the subscription payment before going live.
Draft legal informationThis page must be checked against SYNCly’s final systems, providers and registered business details before live launch.
Privacy
Privacy Policy
Last updated: 29 July 2026
1. Who this policy covers
This policy explains how SYNCly intends to handle personal information belonging to website visitors, business owners, authorised account users and customers who communicate with a business through SYNCly.
2. Information we may collect
Business setup information may include names, contact details, trading and legal business details, service information, operating hours, booking rules, approved offers, communication preferences and automation permissions. Customer interaction information may include names, contact details, messages, booking requests, appointment records, feedback and any information voluntarily provided during a conversation.
3. Why information is used
Information may be used to provide and personalise SYNCly, create accounts, configure approved business knowledge, respond to customer enquiries, manage bookings, send post-service feedback requests, provide support, prevent misuse, maintain security, process payments and meet legal obligations.
4. Controller and processor roles
For information collected directly to manage the SYNCly website, subscriptions and business relationship, SYNCly will generally act as controller. When SYNCly processes a business’s customer information according to that business’s instructions, the business will generally act as controller and SYNCly as processor. Final roles will be documented in the applicable agreement and data processing terms.
5. Lawful bases
The applicable basis may include performance of a contract, steps requested before entering a contract, legitimate interests, legal obligations or consent where consent is required. The final live policy must identify the basis used for each processing purpose.
6. Sharing and service providers
Information may be shared only where necessary with contracted providers supporting hosting, databases, authentication, communications, payments, security, analytics or AI functionality. SYNCly does not sell personal information. The final policy will name or categorise live providers and explain any international transfers and safeguards.
7. Retention
Information will be kept only for as long as needed for the purpose collected, account operation, dispute handling, security, tax, accounting and legal requirements. Retention periods will be documented before launch and reviewed regularly.
8. Rights and requests
Depending on the circumstances, individuals may have rights to access, correct, erase, restrict or object to processing, receive portable information and complain to the Information Commissioner’s Office. Requests will be verified before information is disclosed or changed.
9. Security
SYNCly will use proportionate technical and organisational safeguards, access controls, provider reviews, secure transmission and incident procedures. No online system can be guaranteed completely secure.
10. Contact
Privacy requests will be handled through the Contact page. A dedicated privacy email and registered address must be added before launch.
Draft legal informationCookie details must match the technologies actually used at launch.
Cookies
Cookie Policy
Last updated: 29 July 2026
1. Current prototype storage
This prototype uses browser storage to remember temporary demo progress, package setup entries and preferences on the current device. It does not currently load advertising cookies or live analytics services.
2. Essential and functional storage
Essential or functional storage may be used to operate navigation, preserve a setup draft, remember a selected package, prevent repeated pilot use in the demonstration and keep security or consent preferences.
3. Analytics and marketing technologies
Non-essential analytics or marketing technologies will not be introduced without clear information and an appropriate consent mechanism. Visitors will be able to reject non-essential storage as easily as they accept it.
4. Managing preferences
Use Cookie Preferences in the footer to review available categories. Browser controls can also delete stored information, but doing so may reset saved setup progress or demo preferences.
5. Updates
The live policy will list each technology, provider, purpose and duration when those details are confirmed.
Draft contract termsThese terms require final review before subscriptions or payments are accepted.
Service terms
Terms of Service
Last updated: 29 July 2026
1. Eligibility and authority
A subscriber must be legally able and authorised to enter an agreement for the named business. Information supplied during setup must be accurate, current and lawfully provided.
2. The SYNCly service
SYNCly is intended to help businesses manage approved customer enquiries, bookings, post-service feedback and relevant offers. Exact features depend on the selected package, connected channels, configuration and third-party availability.
3. Business responsibility
The business remains responsible for its services, prices, availability, policies, legal obligations, customer decisions and the accuracy of information supplied to SYNCly. The owner must review setup information and keep it updated when circumstances change.
4. Approval and automatic mode
The owner approves SYNCly’s knowledge, permissions and boundaries. When automatic mode is enabled, SYNCly may send replies or complete approved actions within those saved rules. Automatic mode can be paused or switched to approval mode. Restricted or unusual situations should be escalated.
5. Accounts and security
Account credentials must be kept confidential. Suspected unauthorised access must be reported promptly. SYNCly may apply reasonable security controls, suspend access to investigate misuse or require verification.
6. Acceptable use
The service must not be used for unlawful, deceptive, abusive, discriminatory, infringing or unsolicited activity; to impersonate another business; to collect information without authority; or to interfere with SYNCly, its providers or other users.
7. Third-party services
Connected channels, payment services, hosting and AI providers are operated by third parties. Their outages, restrictions or policy changes may affect functionality. SYNCly will take reasonable steps to manage integrations but cannot control third-party systems.
8. Intellectual property
SYNCly and its licensors retain rights in the platform, code, interface, branding, documentation and original materials. Businesses retain rights in information and materials they submit and grant SYNCly the limited permission required to provide the service.
9. Suspension and termination
Access may be restricted for non-payment, security risk, unlawful use, material breach or conduct that threatens customers, SYNCly or its providers. Where appropriate, notice and a reasonable opportunity to resolve the issue will be provided.
10. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Final limitations must be fair, proportionate and appropriate to the customer type. Businesses should maintain suitable oversight, records and insurance for their own operations.
11. Governing terms
Final governing law, jurisdiction, complaint procedure and business identity details will be inserted before launch.
Draft billing informationFinal cancellation rights and refund wording must reflect the live contract and customer type.
Payments
Billing, Cancellation & Refunds
Last updated: 29 July 2026
1. Prices and billing
Package pages show the subscription charge, billing period, conversation allowance and any setup fee. Monthly subscriptions are charged monthly. Annual subscriptions are charged in advance at the displayed annual price.
2. Setup fees
Every package includes the displayed one-off setup fee. The setup fee is paid first, and the selected monthly or annual subscription is paid separately before the account is activated. Any future change will be shown before payment.
3. 14-day pilot
The pilot costs £19, does not renew automatically and is applied through code PILOT19. If the business continues to an eligible monthly subscription, the £19 pilot payment is credited against the first monthly subscription payment. Pilot eligibility is checked using business and payment details.
4. Promo codes
Codes may have package, billing, first-payment, date, eligibility and non-stacking restrictions. PILOT19 cannot be combined with another promotional code. Invalid, expired, duplicated or misused codes may be rejected.
5. Additional usage
SYNCly should notify the business before it approaches the included conversation allowance. Additional usage charges or package changes must be disclosed and agreed before being applied.
6. Cancellation
The live service will provide a clear cancellation route. Cancellation timing, access after cancellation, final charges, data export and deletion will be confirmed in the order summary and contract.
7. Refunds
Refund eligibility depends on the circumstances, applicable law, whether setup or service work has begun and the terms accepted at purchase. Nothing on this page removes statutory rights. Final wording will not impose unfair or disproportionate cancellation charges.
8. Payment failures
Failed payments may lead to reminders, restricted service or suspension after reasonable notice. SYNCly will not knowingly continue chargeable service indefinitely without payment.
Product transparencyThis page must match the final AI providers, data flows and technical controls.
AI and automation
AI & Data
Last updated: 29 July 2026
1. What SYNCly automates
SYNCly is designed to use owner-approved business information to answer routine questions, offer availability, support approved booking actions, send feedback requests after a service is completed and present relevant approved offers during active customer conversations.
2. Owner control
The owner can edit services, prices, hours, booking rules, offers, communication style, permissions and escalation boundaries. Automatic mode can be switched off so responses and actions wait for approval.
3. Human escalation
Complaints, unusual requests, restricted subjects, uncertain information, material exceptions and actions outside approved permissions should be escalated to the owner or designated person.
4. Accuracy and limitations
Automated output can be incomplete or incorrect. Businesses must keep source information accurate, review important settings and avoid relying on SYNCly for high-risk, professional or legally significant decisions that require qualified human judgement.
5. Customer information
Only information needed for the approved purpose should be collected. The final live documentation will explain which providers process messages, where processing occurs, retention and whether any data is used to improve models or services.
6. Feedback and marketing
Rating requests should be sent after the appointment or service is marked completed, unless the owner selects another permitted setting. Relevant offers must be approved by the owner and matched to the customer’s current enquiry rather than sent indiscriminately.
Rights noticeThis notice supports, but does not replace, trade mark registration, contracts, access controls and evidence of creation.
Legal and intellectual property
Legal & IP
Last updated: 29 July 2026
1. SYNCly materials
Unless stated otherwise, original website copy, code, interface arrangements, graphics, demonstrations, documentation and platform materials are owned by or licensed to SYNCly and are protected to the extent provided by applicable law.
2. Permitted website use
Visitors may view the website for genuine evaluation of SYNCly. No broader licence is granted.
3. Prohibited copying and extraction
Without written permission, users must not reproduce, republish, sell, license or adapt protected SYNCly materials; remove ownership notices; scrape or systematically extract content; bypass access controls; or reverse engineer restricted platform components except where the law expressly permits it.
4. Brand use
The SYNCly name, logo and distinctive branding must not be used in a way that suggests affiliation, endorsement or origin without permission. Trade mark protection will be pursued separately where appropriate.
5. Business materials
Businesses retain ownership of their submitted names, service information, branding and other materials. They confirm they have authority to provide those materials and grant SYNCly the limited licence needed to configure and operate the service.
6. General ideas
This notice does not claim exclusive ownership over general business ideas, methods or concepts that applicable law does not protect. Protection focuses on original expression, confidential information, branding, registered rights and enforceable contractual restrictions.
7. Reporting infringement
Suspected unauthorised copying or brand misuse can be reported through the Contact page with the location, evidence, date and requested action.